refund policy
privacy policy
ACCESSIBILITY pOLICY

Refund Policy

Refund Policy for Educational Courses:

We at the Academy of Holistic Sciences Canada and Dragonfly Medicine House understand that sometimes circumstances change. If you wish to request a refund for any of our educational courses, you may do so within 14 days of your purchase. Please note that a processing fee will be deducted from the total refund amount. There are no refunds after 14 days. No reason for the refund is required; we simply want to ensure your satisfaction.

privacy policy

Privacy Commitment

We at Academy of Holistic Health Sciences Canada and Dragonfly Medicine House are committed to your Privacy within the Clinic and on this Site.

We do NOT share your information with third parties!!

All information given by you remains private and confidential unless a Privacy Release is granted and signed.

Email addresses given by you are only used by permission, if wanting to receive information, educational emails, newsletters and discount coupons through this site.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

How we use collected information

Academy of Holistic Health Sciences Canada and Dragonfly Medicine House collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Academy of Holistic Health Sciences Canada and Dragonfly Medicine House has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site.
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service.
If you do not agree to this policy, please do not use our Site.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

Joanne Brophy dragonflymedicinehouse@gmail.com or 519-498-6585

academyofholistics.ca

dragonflymedicinehouse.ca

ACCESSIBILITY policy

Our Committment to accessibility

Academy of Holistic Health Sciences Canada and Dragonfly Medicine House strive to provide goods and services that respect the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and to benefit from those services, in a timely manner and in the same place and in a similar way as other customers. As part of this commitment, we will work to comply with our obligations under the Accessibility for Ontarians with Disabilities Act, The Accessibility for Manitobans Act, and similar applicable accessibility legislation in other Canadian jurisdictions (collectively, “Accessibility Legislation”).

Community engagement

Academy of Holistic Health Sciences Canada and Dragonfly Medicine House are engaged with holistic health education for the betterment of individuals and the community. Our commitment to respecting and promoting human rights is not only reflected in our organizational practices, but also in our social contributions. We continually engage with our community with the goal of actively contributing in a positive way and creating a cascade of sustainable actions.

Positive work environment

Academy of Holistic Health Sciences Canada and Dragonfly Medicine House support and celebrate diversity through our Diversity and Inclusion Policy Statement. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnicity, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family status or physical or mental disability. Our goal is to ensure that each individual is treated with respect and integrity. We are committed to providing all employees with a dignified and respectful work environment.